If you've encountered an issue with the Lensa app, the first step that we recommend is to check if you have the latest version of the app installed. It may sound like a straightforward suggestion, but keeping your app up to date can often address many issues. You can verify and update the app by visiting the App Store at this link: Lensa AI: photo editor, avatars.
A word of caution: If you decide to reinstall the app, please be aware that photos from your Lensa gallery will be automatically deleted. To safeguard your memories, we recommend saving all photos to your device before proceeding with the reinstallation.
If you have the latest version of the app, and reinstallation doesn't resolve the issue, please don't hesitate to contact our support team. Reach out to us at fb@lensa-ai.com, providing as much detail as possible about the problem you're experiencing. Feel free to attach screenshots or screen recordings that showcase the issue. This valuable information will assist us in addressing the problem more efficiently or guiding you to a better solution π
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