The App is Crashing. What Can I Do?

We’re sorry to hear you’re experiencing crashes with the app — we know how frustrating that can be, and we’re here to help!

Steps to Resolve the Issue

1. Update the App: First, please check if there’s an update available and make sure you’re using the latest version of the app. Many issues are resolved with updates, as we regularly release improvements and fixes.

2. If the Issue Persists: If updating doesn’t solve the problem, could you please:

   • Record a short video of your screen showing the crash. This will help our team understand what’s happening.
   • Send your Device ID: To find it, open the app's Settings, scroll down, and click on Copy Device ID. You can then paste the copied data into your message to us.

3. Send Us the Details: Once you have the video and Device ID, please send them to us at [e-mail]. If it’s easier, you can also provide feedback directly through the app by going to Settings > Send Feedback > select the relevant topic.

Thank you for your patience and understanding as we work to resolve this issue for you!