I Have a Subscription, But I’m Being Asked to Pay for Pro Features

If you have an active subscription but see a paywall when trying to use Pro features, it’s likely because you’re either logged into the app with the wrong account or not logged in at all.

Key Point: The subscription is linked to the method of authorization you used to log in to the app at the time of purchase, not the platform (Apple or Google) you used to pay. For example, if you were logged in with a Google account and made a purchase on an iPhone, the subscription is tied to your Google account—not your Apple ID.

Here are common situations to help clarify:

1. You Logged in with an Apple Account and Purchased on an Apple Device

   • If you were logged into the app with your Apple Account when you purchased the subscription, make sure you’re still using the same Apple Account login to access your Pro features.

2. You Logged in with a Google Account and Purchased on an Apple Device

   • Even if you completed the purchase through Apple’s payment system, your subscription is linked to the Google Account you used to log in to the app. Be sure to log into the app with that same Google Account.

3. You Logged in with an Email Account and Purchased on Apple or Google

   • If you used an Email Account to log into the app, the subscription is tied to that email login, regardless of whether you paid via Apple or Google Play. Log in with your Email Account to unlock your Pro access.

4. If You’re Not Logged In at All

   • Double-check that you’re logged into the app! Without logging in, the app won’t recognize your subscription.

By ensuring you’re logged in with the correct account used during purchase, you’ll have uninterrupted access to your Pro features. Still have questions? Contact our support team, and we’ll be glad to assist!