How to Restore Your Subscription if the App Can't Detect It

If your subscription isn’t showing up in the app, it may be because the purchase was made with a different account or possibly with a hidden Apple ID. Follow these steps to restore your subscription:

Steps to Restore Your Subscription

1. Sign Out of the App

   • Go to your account settings and log out of the application.

2. Sign In with the Correct Account

   • Log back in with the account (email or Apple ID) that you used to make the purchase.
   • If you used an Apple ID, check that it’s not a hidden or relay Apple ID (often ending in @privaterelay.appleid.com).

3. Check Your Subscription Status

   • After signing in, check your subscription status in the app’s settings to confirm it’s active.

Still Having Trouble?

If the issue persists, please reach out to us for assistance. If possible, provide any receipts or purchase details (such as an order number or confirmation email) — this information can help us investigate and resolve the issue more quickly.